FAQs for the Local Emergency Directive
Please review the FAQs below for information about the Local Emergency Directive.
What are the main changes in Mayor Margo’s Sixth Local Emergency Directive?
The Sixth Local Emergency Directive will be effective on October 16, 2020. The main changes under this directive are:
- Beginning on Friday, October 16, 2020, every business in the City must operate at 50% capacity (a reduction from the previous 75% operational capacity).
- No occupancy limits for any government or essential work, public or private schools, and any public or private institutions of higher education and drive-in concerts, movies, or similar events, religious services, recreational sports programs, child care services, cosmetology/hair salons and the like with 6 feet between stations, all under guidelines that facilitate appropriate social distancing.
- All outdoor gatherings in excess of 10 people are prohibited, except for the few exceptions listed below. All restaurant dine-in services, to include outdoor service, such as on a patio or similar seating area, shall end at 9PM, but restaurants may continue operation after 9PM via take out and drive thru only.
- Except for indoor professional, and similar sporting events, all indoor sporting events are postponed.
- There is no occupancy limit at outdoor spaces except the following:
- The following may operate at 50% of operating limit:
- Amusement parks;
- Water parks;
- Swimming pools;
- Museums and libraries; and
- Zoos, and similar facilities.
What should I do if I or a family member is showing symptoms of COVID-19?
Symptoms of COVID-19 may appear 2-14 days after exposure and include: fever measuring greater than or equal to 100.0 degrees Fahrenheit, feeling feverish, cough, sore throat, repeated shaking with chills, chills, muscle pain, diarrhea, headache, nausea or vomiting, fatigue, congestion or runny nose, new loss of taste or smell and shortness of breath or difficulty breathing.
If you develop emergency warning signs for COVID-19, you should seek medical attention immediately. Emergency warning signs include: trouble breathing; persistent pain or pressure in the chest; new confusion or inability to rouse; bluish lips or face.
If you have life-threatening symptoms, you should call 911. If you are getting yourself to a healthcare facility, do not use public transportation. You should drive yourself, if possible. If you cannot drive yourself, keep as much distance as possible between yourself and the driver and leave the windows down.
You should wear a cloth face covering -- such as a scarf or bandana wrapped around your mouth and nose -- to prevent exposing others to your respiratory droplets when you cough and sneeze.
Am I required to follow the Local Health Authority Orders?
Yes, they are mandatory. View Orders
What should I do if I've been in close contact with someone who tested positive for COVID-19?
If you have been in close contact with someone who is positive or presumed positive, you can also get tested.
Even if you feel well now, it is possible that you are also infected. It can take 2-14 days to show symptoms, which is why you need to stay home and separate yourself from others in your home as much as possible.
The number to call is (915) 212-6520.
Do I need to wear a face covering when I leave home and/or interact with others?
Yes, all persons in El Paso over the age of 2 years shall wear a face covering over the nose and mouth when inside a commercial entity or other building or space open to the public. They must also wear a face covering when in an outdoor public space, wherever it is not feasible to maintain six feet of social distancing from another person not in the same household.
What are the exceptions to wearing a face covering?
All persons in El Paso over the age of 2 years must wear a face covering over the nose and mouth when inside a commercial entity or other building or space open to the public. They must also wear a face covering when in an outdoor public space, wherever it is not feasible to maintain six feet of social distancing from another person not in the same household. The following exceptions apply:
- Persons with a medical condition or disability that prevents wearing a face covering;
- Persons while the person is consuming food or drink, or is seated at a restaurant to eat or drink;
- While a person is (a) exercising outdoors or engaging in physical activity outdoors, and (b) maintaining a safe distance from other people not in the same household;
- While a person is driving alone or with passengers who are part of the same household as the driver;
- Persons obtaining a service that requires temporary removal of the face covering for security surveillance, screening, or a need for specific access to the face, such as while visiting a bank or while obtaining a personal care service involving the face, but only to the extent necessary for the temporary removal;
- While the person is in a swimming pool, lake, or similar body of water;
- Persons who are voting, assisting a voter, serving as a poll watcher, or actively administering an election (but wearing a face covering is strongly encouraged);
- Persons who are actively providing or obtaining access to religious worship (but wearing a face covering is strongly encouraged);
- While the person is giving a speech for a broadcast or to an audience;
- When in an outdoor space and cannot maintain 6 feet of distance from persons not within your residence.
Parents of children age 2-10 are responsible for making their children wear a face covering.
Do I need to wear a face covering when I dine-in at a restaurant?
All businesses in El Paso are required to establish a Health and Safety Policy that requires individuals to use face coverings when on their premises; however, when seated at your table at a restaurant you can remove the face covering, as long as the requirements for the restaurant included in the Directive are followed.
For Drive-Thru food pick-ups, a face covering is required in a drive thru if you can’t keep 6 feet of distance from others.
Do I have to wear a mask if I have a medical condition?
No, any person with a medical condition or disability that prevents wearing a face covering is exempt.
However, CDC reminds the public that recent studies show that a significant portion of individuals with coronavirus lack symptoms (“asymptomatic”) and that even those who eventually develop symptoms (“pre-symptomatic”) can transmit the virus to others before showing symptoms. This means that the virus can spread between people interacting in close proximity—for example, speaking, coughing, or sneezing—even if those people are not exhibiting symptoms.
What medical conditions prevent you from wearing a face covering?
CDC recognizes that wearing face coverings may not be possible in every situation or for some people. In some situations, wearing a cloth face covering may exacerbate a physical or mental health condition, lead to a medical emergency, or introduce significant safety concerns. Adaptations and alternatives should be considered by businesses and facilities whenever possible to increase the feasibility of wearing a face covering or to reduce the risk of COVID-19 spreading if it is not possible to wear one.
For example, but not limited to,
- People who are deaf or hard of hearing—or those who care for or interact with a person who is hearing impaired—may be unable to wear cloth face coverings if they rely on lip-reading to communicate. In this situation, consider using a clear face covering. If a clear face covering isn’t available, consider whether you can use written communication, use closed captioning, or decrease background noise to make communication possible while wearing a face covering that blocks your lips.
- People with intellectual and developmental disabilities, mental health conditions or other sensory sensitivities, may have challenges wearing a face covering. They should consult with their healthcare provider for advice about wearing face coverings.
- Younger children (e.g., preschool or early elementary aged) may be unable to wear a face covering properly, particularly for an extended period of time. Wearing of face coverings may be prioritized at times when it is difficult to maintain a distance of 6 feet from others. Ensuring proper face covering size and fit and providing children with frequent reminders and education on the importance and proper wear of face coverings may help address these issues.
- People who work in a setting where face coverings may increase the risk of heat-related illness or cause safety concerns. Outdoor workers may prioritize use of face coverings when in close contact with other people, for example, during group travel or shift meetings, and remove face coverings when social distancing is possible.
Face coverings are a critical preventive measure and are essential in times when social distancing is difficult. If face coverings cannot be used, individuals are asked to make sure to take other measures to reduce the risk of COVID-19 spread, including social distancing, frequent hand washing, and cleaning and disinfecting frequently touched surfaces.
Do I still need to stay at least 6 feet away from people if wearing a face covering?
Yes, the Local Health Authority advises to stay at least 6 feet away from people outside of your residence, even if wearing a face covering. Wearing a face covering is just a part of your overall protection plan to keep you and others from spreading and getting COVID-19. That plan includes:
- Social distancing, or staying at least 6 feet away from other people
- Frequent hand washing with soap and water for 20 seconds
- Not touching your eyes, nose and mouth with unwashed hands
- Avoiding close contact with people who are sick
- Staying home when you are sick
- Covering your coughs and sneezes with a tissue, and discarding the tissue
- Disinfecting high-touch surfaces often, such as buttons, handles, and knobs
Wearing face coverings is an additional public health measure people must take to reduce the spread of COVID-19, not the only measure.
Should I wear a face shield?
Individuals must make a choice of what type of face covering is best for them, as long as it meets the CDC definition of face covering. CDC definition of face covering. Wearing a mask will contain your respiratory droplets. Avoid close contact with anyone who is not wearing a mask. If you must be in close contact with someone who is not wearing a mask, a face shield may provide some additional protection in addition to a cloth face covering.
Where can I get tested for COVID-19?
There are a variety of locations where you can get tested for COVID-19. To see a full list click on the Testing tab or click here.
How can I get my test results if I was tested at a State Testing (or the Rural Testing) site?
What is contact tracing?
Contact tracing is used by health departments to prevent the spread of infectious disease.
In general, contact tracing involves identifying people who have an infectious disease (cases) and people who they came in contact with (contacts) and working with them to interrupt disease spread.
This includes asking people with COVID-19 to isolate and their contacts to quarantine at home voluntarily.
If I test positive for COVID-19 and a member of the Department of Public Health (i.e., a contact tracer) contacts me what kinds of questions will I be asked?
You can review the list of questions you will be asked here on the COVID-19 Case Investigation Form.
I tested negative for COVID-19 but need to show my workplace proof of my test results. Can the Department of Public Health provide an official document?
If you tested at the City Testing site, you can obtain a letter disclosing your negative test results by filing out and submitting the online form that will allow for the authorization to use and/or disclose Protected Health Information via Email.
If you tested at one of the two mega State Testing sites you will need to follow-up with the laboratory provided to you at the time of testing as the Department of Public Health does not have a copy of your results. If you have not received a call or a copy of your results within 10 days you should consider contact the state via email at Covid19Help@honumg.com or call the help line at 1-844-778-2455.
If you tested at one of the Rural Testing sites Please send an email to email@example.com
If you tested at a private laboratory you will need to contact the private laboratory or you primary physician.
What do I do if I test positive with COVID-19?
If you are sick with COVID-19 or think you might have COVID-19, follow the steps below to care for yourself and to help protect other people in your home and community:
- Stay home except to get medical care
- Separate yourself from other people
- Monitor your symptoms
- Call ahead before visiting your doctor
- Wear a face covering over your nose and mouth
- Cover your coughs and sneezes
- Clean your hands often
- Avoid sharing personal household items
- Clean all “high touch” surfaces everyday
For more information about steps you should take to care for yourself and prevent the spread of COVID-19, visit the CDC website.
If you receive a positive COVID-19 test result, but have not been contacted by the City’s Department of Public Health within 24 hours of receiving the laboratory results, report to (915) 212-6520.
Can I perform activities while wearing a face cover and practicing social distancing?
You can still do daily essential activities for example the activities listed below:
- walking your dog,
- picking up medicine,
- leaving your home to buy groceries,
- go for a run,
- visit a reopened service,
- visit your doctor, or
- travel to and from work (only to provide or access an essential business or activity or a reopened service).
You must also wear a face covering when in an outdoor public space, wherever it is not feasible to maintain six feet of social distancing from another person not in the same household.
Can a landlord evict a residential tenant?
The City of El Paso, through its Emergency Ordinance, adopts any current law that prohibits evictions during COVID-19. While any such law(s) is in effect, no landlord may evict a commercial or residential tenant for lack of payment. The City’s current Emergency Ordinance does not forgive tenants from their obligation to pay rent, but landlords are encouraged to work with their tenants to develop workable payment plans.
The City allocated $10 million in funding from the Federal CARES Act to provide rental assistance to landlords of residential rental properties whose tenants live within the El Paso city limits and are experiencing an economic hardship as a result of COVID-19. The funding allowed for the creation of the Rental Assistance Program, which is a collaboration of the Paso del Norte Community Foundation, Under One Roof, BakerRipley and Harvey Home Connect. For more information, visit www.EPRentHelp.org.
Can I seek non-essential medical care like eye exams, teeth cleaning, elective procedures?
All licensed health care professionals shall be limited in their practice by, and must comply with, any emergency rules promulgated by their respective licensing agencies. You may seek these services as allowed by relevant licensing agencies. Please seek further information from your specific medical care provider for additional requirements.
Can I leave home to care for elderly parents, friends, or family members who need assistance?
You may leave home to provide essential care for a family member or friend in another household.
Where can I find information about COVID-19 cases at state supported living centers and state hospitals?
For information about positive cases at state supported living centers and state hospitals, visit the Texas Health and Human Services website.
Can I visit/go to:
With limited exceptions, all business in El Paso may operate at 50 percent capacity, and with minimum standard health protocols for businesses and patrons.
Visit https://www.elpasostrong.org/ for specific information before you head out to patronize re-opened businesses or services.
Grocery store, Market, Corner Store, Food Bank, etc.
Yes, services may be provided through pick-up, delivery by mail, or delivery to the customer's doorstep. In-store retail services may be provided if operated at up to 50 percent of the total occupancy of the retail establishment.
Shopping malls, to include food court dining areas, may operate at 50 percent of the total listed capacity; however, play areas must remain closed. Video arcades may operate at 50 percent capacity, and must follow the minimum health protocols here.
Yes, restaurants may operate at up to 50 percent of the total occupancy, and must abide by specific minimum health protocols. All restaurant dine-in services, to include outdoor service, such as on a patio or similar seating area, shall end at 9PM, but restaurants may continue operation after 9PM via take out and drive thru only.
All bars/nightclubs are to remind closed.
Yes, movie theaters may operate at up to 50 percent of the total occupancy, and must abide by specific minimum health protocols.
Hair Salon, Beauty Salon, Barbershop, Nail Salon, Tanning Salon
Yes, these personal care facilities are able to open with conditions. Work-stations must be 6 feet apart, and social-distancing, hygiene and face-covering behaviors must be followed.
Massage, Personal Care and Other Beauty Services
Yes, massage establishments, other licensed massage therapists, personal-care and beauty services, such as tattoo studios, piercing studios, hair removal services, and hair loss treatment and growth services may operate maintaining 6 feet between stations, in compliance with applicable law, and must comply with minimum Health Protocols.
Dental Care Providers, Eye Care Providers
Medical providers shall abide by health protocols enacted by their relevant licensing agencies.
Yes, gyms are able to open with a 50 percent capacity; and facilities must abide by minimum standard health protocols, to include ensuring spacing in showers and locker room facilities by, for example, closing off certain lockers or showers.
Gyms must require all individuals inside of the business establishment to wear a face covering at all times.
For information specifically related to school gymnasiums and facilities, please see the Texas Education Agency’s Guidance.
Yes, indoor and outdoor pools may open at 50 percent capacity. Pools owned and operated by the City of El Paso remain closed.
Yes, Waterparks may operate at 50 percent capacity; and, any video arcade components must follow specific protocols. Waterparks owned and operated by the City of El Paso remain closed.
City Parks and Recreation Facilities
The City's parks are open including playground areas and fitness equipment. Despite City parks being open, no gatherings of groups greater than 10 individuals are allowed except for outdoor recreational sports without spectators.
Hiking and walking trails across the City are open. Visitors are required to keep six feet apart from others not within their household, not congregate with people who are not from their household, to use face coverings, maintain 6-feet distancing, and urged not use trails if they or anyone in their household is experiencing COVID-19 symptoms View a complete list of walking paths.
The City is developing a plan to reopen the various Senior Centers, Recreational Facilities, Splash Parks/Pads, Zoo and Botanical Gardens which were closed due to the COVID-19 pandemic.
City of El Paso Museums
The City is developing a plan to reopen various City Museums which were closed due to the COVID-19 pandemic.
State Park Trails
The Texas Parks and Wildlife Department reopened portions of Franklin Mountains State Park for limited day use.
Only 300 people will be allowed each day. No groups larger than ten (except those in the same family or household). Face coverings are strongly encouraged while in the park.
People may also visit Hueco Tanks State park following minimum health guidelines.
Visitors must purchase day passes prior to arrival through the Reservation System at www.texasstateparks.org or by calling Customer Service at 512-389-8900.
Places of Worship, Church
Yes, and must follow minimum standard health protocols.
Childcare Facilities and Services
Yes, childcare services, may operate under licensing and state law requirements and must comply with minimum Health Protocols.
Driver Education Programs
Yes, driver education programs may operate under licensing and state law requirements and must comply with minimum Health Protocols.
Yes, motorsports events may operate at up to 50 percent capacity and must comply with minimum Health Protocols.
Yes, youth clubs such as Boy Scouts, Girl Scouts, TOP Teens, FFA and Girl Inc. may hold meetings and must comply with minimum Health Protocols.
Yes, youth camps, including those defined in Chapter 141 of the Texas Health and Safety Code and summer camps and daytime and overnight camps for youth may operate and must comply with minimum Health Protocols.
The City reopened parks on June 8, 2020. The City is developing a plan to reopen various additional Parks and Recreational Facilities which are currently closed due to the COVID-19 pandemic.
Bowling Alleys, Bingo Halls, Simulcast Racing, Skating Rinks
Yes, bowling alleys, bingo halls, simulcast racing and skating rinks may operate at up to 50 percent the total listed occupancy and must comply with minimum Health Protocols.
Rodeos, Equestrian Events
Yes, outdoor rodeos and equestrian events, but not larger events such as fairs, may operate at up to 50 percent capacity and must comply with minimum Health Protocols.
Yes, drive-in concerts, under guidelines that facilitate appropriate distancing and require spectators to remain in their vehicles, and minimize in-person contact between people not from the same household or vehicle.
Amateur Sporting Events
Yes, amateur sporting events may resume at 50 percent of the normal operating limits, but no spectators may attend.
Professional Sporting Events
Yes, professional sporting events may begin, but are limited to 50 percent of the normal operating limits and spectators are allowed but must comply with minimum Health Protocols.
Youth & Adult Sports Programs
Yes, youth and adult sports programs may begin practices, games and similar competitions may also begin and must comply with minimum Health Protocols. No spectators may attend.
Vet or Pet Hospital
Yes, you may obtain health services for pets.
Pet groomers for everyone, not just veterinarian issues
Yes, non-health related service is permitted. It must follow the Governor's guidelines for reopened services.
Yes, but it must follow the Governor's guidelines for reopened services.
The City Animal Shelter remains closed to walk-in traffic, but they are operating through curb-side service.
Nursing Homes, Assisted Living Centers/Facilities, Long-Term Care Facilities
No. Except for end of life, compassionate care or emergent situations, people may not visit nursing homes, assisted living centers/facilities, or long-term care facilities. Yes, unless as determined through guidance from the Texas Health and Human Services Commission (HHSC). These facilities should follow infection control policies and practices set forth by HHSC.
Senior Centers, Recreation Centers operated by the City
Senior Centers and Recreation Center operated by the City remain closed; however, the City is developing a plan to re-open facilities closed due to the COVID-19 pandemic.
Laundromat, Dry Cleaning Service
Funeral Services, Funeral Homes
Yes; however, must follow minimum standard health protocols.
Outdoor Markets (Flea, Farmers, etc.)
Yes, outdoor markets are authorized to open with no more than 10 participants and must comply with minimum Health Protocols.
Indoor Amusements (Laser Tag/Paint Ball/Indoor Playground)
Indoor amusements may reopen at 50 percent capacity and must follow the minimum Health Protocols found here.
Yes, amusement parks may re-open at 50 percent capacity, and visitors must follow minimum standard health protocols.
Outdoor Gatherings, such as Halloween or Thanksgiving
Any outdoor gathering in excess of 10 people is prohibited. Individuals who gather in groups of 10 or fewer, must remain 6 feet apart from individuals not from their household, must wear face coverings, and must follow Minimum Standard Health Protocols.
Rafting or tubing
People shall not use commercial rafting or tubing services, including rental of rafts or tubes and transportation of people for the purpose of rafting or tubing.
El Paso Libraries
Curbside service and book return have been postponed due to an increase in positive COVID-19 cases in the area. For more information, visitwww.elpasolibrary.org.
Is there a way for seniors to get meals delivered to their homes?
Food delivery is an essential service and is authorized with minimum health protocols.
May I have friends or family come to my house to visit or gather in groups of less than 10?
No,Individuals are not allowed to visit other households and are required to minimize in-person contact with persons not within their household, and should avoid being in a group larger than 10 individuals (including those within the individual’s household). See Checklist.
If my child's school is providing food or meals, can I leave home to pick them up?
Yes, obtaining food for your family is an essential activity and is authorized.
Will my trash still get picked up?
Waste removal is an essential activity and is authorized to continue.
Are faith based organizations allowed to hold food drives?
Yes. Religious services are considered essential services and allowed to continue as long as they follow social distancing requirements and minimum Health Protocols. Businesses that provide basic necessities to economically disadvantaged individuals are also essential and allowed to provide services.
What is an Essential Business?
- Grocery stores, food banks, convenience stores
- Hospitals, pharmacies, clinics, veterinary offices and other healthcare services
- Childcare facilities providing services that enable essential employees to continue performing their essential work duties
- Educational institutions, for the purposes of facilitating distance learning
- Gas stations and auto repair facilities
- Banks and financial institutions
- Critical infrastructure including energy, water, solid waste collection and other governmental services
- Hardware stores, plumbers, electricians, and other service providers necessary to maintain the safety, sanitation, and essential operation of residences and other essential businesses
- Businesses that provide necessities of life for economically disadvantaged individuals and shelter facilities
- Businesses that ship or deliver groceries, food, and goods directly to residences
- Roles required for any Essential Business to “maintain basic operations,” which include security, payroll, and similar activities
- Moving Companies
- Real Estate Services
Non-essential businesses may continue operations at their own residences (i.e., working from home) and may re-open to specified capacities.
Are visitors to my business required to wear face coverings?
Yes, unless an exception applies, all persons over the age of 2 years in El Paso shall wear a face covering over the nose and mouth when inside a commercial entity or other building or space open to the public. All people must also wear a face covering when in an outdoor public space, wherever it is not feasible to maintain six feet of social distancing from another person not in the same household.
Are my employees required to wear face coverings?
Yes, all persons over the age of 2 years in El Paso shall wear a face covering over the nose and mouth when inside a commercial entity or other building or space open to the public. All people must also wear a face covering when in an outdoor public space, wherever it is not feasible to maintain six feet of social distancing from another person not in the same household.
Is my business required to open under the current order?
Businesses listed as authorized to re-open may do so at their own discretion.
Can a landlord evict a commercial tenant?
The City of El Paso, through its Emergency Ordinance, adopts any current law that prohibits evictions during COVID-19. While any such law(s) is in effect, no landlord may evict a commercial or residential tenant for lack of payment.
The City’s current Emergency Ordinance does not forgive tenants from their obligation to pay rent, but landlords are encouraged to work with their tenants to develop workable payment plans.
Are Outdoor Mass Gatherings permitted?
Any Outdoor Gathering in excess of 10 people is prohibited.
Are Parades permitted?
Organizations planning on having parades must limit the number of participants to 10 individuals or less.
Can I leave home to exercise?
Yes, exercise is an essential activity, and is strongly encouraged.
Are the city's parks and recreation centers open?
Yes, all City Parks are open, including skate parks and outdoor basketball/tennis courts.
Park visitors are required to follow health and safety guidelines that include social distancing protocols, wearing a face covering and no gathering in groups of more than 10. City permits are also needed for organized functions, such as games and practices.
Are public trails and trailheads open?
Hiking and walking trails across the City are open. Visitors are encouraged to keep six feet apart from others, not congregate with people who are not from their household, required to use face coverings if it is not feasible to maintain 6 feet of distance from other people, and urged not use trails if they or anyone in their household is experiencing COVID-19 symptoms. View a complete list of walking paths.
When will the El Paso Zoo open?
The El Paso Zoo has postponed its planned reopening due to an increase in positive COVID-19 cases in the area.
What about the El Paso Zoo membership that I paid for?
The El Paso Zoo membership is actually with the El Paso Zoological Society, a private non-profit organization that operates our membership and fund raising events.
The Zoological Society has agreed to extend memberships the months that the zoo is closed at no extra charge. For example, if the zoo is closed for four months before it reopens, zoo membership will be extended four months from when it was to expire.
What is the Governor's Order?
Texas Governor Greg Abbott issued executive orders to Reopen Texas. The Governor’s new and preexisting orders can be found at the website.
What is the Local Emergency Directive?
While the City remains in a state of emergency, the Mayor who serves as the office of emergency management director may issue directives which are necessary for the protection of life and property in the City.
What happens if individuals or businesses don't comply with the order?
Any individual found guilty of violating the face-covering requirement of this Directive will be given a verbal or written warning for first-time offenses. A person’s second violation shall be punishable by a fine not to exceed $250. Each subsequent violation shall also be punishable by a fine not to exceed $250 per violation.
A business that fails to comply with the Health and Safety Policy provision will face a fine not to exceed $500 per violation. Anyone found guilty of violating any other provision of this Directive will face a Class C Misdemeanor, which is punishable by a fine of up to $500.
Would you like to submit a compliance complaint or concern? Call (915) 832-4400.
What can I do if my landlord isn't obeying these orders?
Would you like to submit a compliance complaint or concern? Call (915) 832-4400.
How will the City enforce the capacity limits?
Any peace officer such as officers of the El Paso County Sheriff's Office, the El Paso Police Department, the Fire Marshal's office and City code enforcement officers, code compliance officers of other similar designation may enforce the Directive.
Would you like to submit a compliance complaint or concern? Call (915) 832-4400.
How will the City determine the capacity limit violation?
Every relevant business certificate of occupancy authorized to do business in the City has a listed occupancy.
What type of construction activities are permitted?
Construction activities are permitted, and must comply with minimum Health Protocols listed here.
What if I need to leave the City?
You may leave the City. However, traveling increases your chances of getting and spreading COVID-19. Before you travel, learn if COVID-19 is spreading in any of the places you are going. Traveling to visit family may be especially dangerous if you or your loved ones are more likely to get very ill from COVID-19. People at higher risk for severe illness need to take extra precautions.
Can I leave the City to go on a planned vacation?
Yes. However, traveling increases your chances of getting and spreading COVID-19. Before you travel, learn if COVID-19 is spreading in any of the places you are going. Traveling to visit family may be especially dangerous if you or your loved ones are more likely to get very ill from COVID-19. People at higher risk for severe illness need to take extra precautions.
If I travel, what steps should I take to help reduce my chances of getting sick?
- Clean your hands often.
- Wash your hands with soap and water for at least 20 seconds, especially after you have been in a public place, after touching surfaces frequently touched by others, after blowing your nose, coughing, or sneezing, and before touching your face or eating.
- If soap and water are not available, bring and use hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub your hands together until they feel dry.
- Avoid touching your eyes, nose, or mouth with unwashed hands.
- Avoid close contact with others.
- Keep 6 feet of physical distance from others.
- Wear a face covering in public.
- Cover coughs and sneezes.
- Pick up food at drive-thrus, curbside restaurant service, or stores.
- Make sure you are up to date with your routine vaccinations, including measles-mumps-rubella (MMR) vaccine and the seasonal flu vaccine.
Can I take public transportation (bus, tram, train)?
Yes, public transportation is available to access essential and re-opened services or activities.
Can I use rideshare or on-demand service or a taxi?
Is the airport open during this crisis?
The El Paso International Airport is open.
What is being done to protect the homeless?
The City of El Paso has authorized the use of two City facilities to function as temporary housing shelters to assist the homeless population while complying with the Local Health Authority’s social distancing rules.
The two facilities are:
Delta Welcome Center at the Hilos De Plata Senior Center
4451 Delta Dr., El Paso, TX 79905
Delta Haven at the Chalio Acosta Sports Center
4321 Delta Dr., El Paso, TX 79905
The centers will be operated by the Opportunity Center for the Homeless with support from the City of El Paso, the Office of Emergency Management and numerous non-profit and private sector partners. Primary partners supporting the work include the Rescue Mission, Salvation Army, El Paso Coalition for the Homeless, Endeavors, El Pasoans Fighting Hunger, and the Paso Del Norte Community Foundation and the United Way.
What can I do to support the community?
Support one of the following locations by donating funds, time or resources: