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August 3 Tragedy

EL Paso Strong

As the El Paso community heals from the horrific events of the August 3rd shooting, area agencies continue to provide services to those affected. The El Paso Office of Emergency Management, along with Emergence Health Network and other community partners, is proud to be a part of an informational campaign designed to let El Pasoans know help is available.

This multi-media campaign encourages victims, families, first responders and the entire community to seek support when coping with psychological and emotional effects associated with the mass shooting. Specially produced videos feature local residents speaking about their feelings of loss and healing.

View Videos

Help is here for you...

The El Paso Strong website guides you to counseling and other support services available directly from public, private, and nonprofit partners.

Emergence Health Network

Behavioral Health Crisis Hotline 915-779-1800

Mental Health First Aid Logo

Mental Health First Aid
Mental Health First Aid is a free course offered either in English or Spanish. The course is designed to help the public identify, understand and respond to an individual experiencing a behavioral health concern/crisis.

Community Recovery Center
Emergence Health Network is operating its Community Recovery Center to address the mental health needs of borderland residents following the event on August 3, 2019. The center is for first responders, families and individuals who would like to speak to a behavioral health professional regarding concerns related to this matter.

Mental Health Learning Library
The Mental Health Learning Library training courses help raise mental health awareness. The free courses target areas such as suicide prevention, grief management, stress management, self-harm prevention, anxiety management, grief coping techniques and more.

More Information
El Paso United Family Resiliency Center

El Paso United Family Resiliency Center

The El Paso United Family Resiliency Center is a place of healing and support dedicated to serving as a resource to those directly and indirectly impacted by the tragedy of August 3, 2019.

The El Paso United FRC connects individuals with:

Visit the Center

6314 Delta
El Paso, TX 79905

Open Mon - Fri | 9AM - 5PM
No appointments necessary

Contact El Paso United
(915) 775-2783

Learn More

Offered Services

Our purpose is to provide the community a space to begin healing after the tragic and senseless act of violence we experienced on August 3, 2019.

Though the El Paso United Community Assistance Center will soon be open, we encourage the community to get the services they need now, by directly connecting with any of our partners below.

American Red Cross

The organization provides health, mental health and spiritual care for the families and victims of the August 3 incident - by appointment.
3620 Admiral St.
El Paso, TX 79925
Contact: (915) 592-0208 or www.redcross.org

Emergence Health Network

Emergence Health Network is now operating its Community Recovery Center specially developed to address the mental health needs of borderland residents following the tragic event on August 3, 2019. This center is for families and individuals who need a safe space or who would like to speak to a behavioral health professional with concerns regarding the shooting and its aftermath.

Walk in’s welcome. No appointment necessary but recommended. Counseling provided free of charge.

To schedule appointment: Call 915-887-3410, press zero and request an appointment at the Community Recovery Center.
8730 Boeing Drive | Open from 9 a.m. to 6 p.m., Monday through Friday.
Contact: To schedule appointment: Call 915-887-3410, press zero and request an appointment at the Community Recovery Center.

Mexican Consulate

The Consulate can assist with financial aid, humanitarian permits, identification documents for Mexican nationals, and transfer assistance for the deceased.
910 E. San Antonio
El Paso, TX 79901
Contact: (915) 544-9299 or https://consulmex.sre.gob.mx/elpaso/

FBI - Victim Services

If you were injured in or witnessed the August 3 event, you may be eligible for certain services and rights, including special funding to provide emergency assistance, crime victim compensation, and counseling.
Contact: (915) 832-5429, or www.fbi.gov/elpasovictims

EPPD Victim Services

Assist with the Texas Crime Victims application, referrals, and crisis intervention.
911 N. Raynor
El Paso, TX 79903
Contact: (915) 212-4011 or email T1912@elpasotexas.gov

El Paso Bar Association

Free legal services by volunteer attorneys for victims of the August 3 tragedy.
500 E. San Antonio - Room 1204
El Paso, TX 79901
Contact: (915) 832-7211 or www.elpasobar.com

El Paso Child Guidance Center

Free counseling and support services for anyone in the community affected by the recent tragedy. Workshops and counseling services available for organizations, companies, and individuals.
Contact: To schedule an appointment or for more information, please contact Beatriz Avila at bavila@epcgc.org or by phone at (915) 562-1999.

El Paso County Sheriff’s Office - Victim Services

3850 Justice Dr.
El Paso, TX 79938
Contact: (915) 538-2237 or (915) 538-2242, https://www.epcounty.com/sheriff/victims.htm

El Paso County District Attorney’s Office - Victim Services

The District Attorney’s Office provides information, assistance and support to victims of crime. Assist with with filling and sending the Texas Crime Victim’s Compensation Program application for victims in need of support. 500 E. San Antonio (2nd Floor)
El Paso, TX 79901
Contact: (915) 546-2091 or www.epcounty.com/da/victim-services.htm

Health & Human Services Commission - Community Care Services

HHSC can assist with adult foster care, community attendant services, consumer managed personal attendant services, day activity and health services, emergency response services, home delivered meals, primary home care, residential care, and special services to persons with disabilities.
5150 El Paso Dr.
El Paso, TX 79905
Contact: (855) 710-3237 or https://hhs.texas.gov/

Office of the Texas Attorney General - Crime Victim Services

The Crime Victims’ Compensation Program helps crime victims and their immediate families with the financial costs of crime. The program covers crime-related costs such as counseling, medical treatment, funerals, and loss of income not paid by other sources.
Contact: Christine Kruhalski at (915) 834-5815 or www.texasattorneygeneral.gov/crime-victims/crime-victims-compensation-program

Texas Department of Public Safety - Drivers License Division

The department will assist those that may have lost a drivers license or identification card.
11612 Scott Simpson Dr
El Paso, TX 79936
Contact: Bertha Montelongo, Bertha.Montelongo@dps.texas.gov or 915-849-4151

Texas Health and Human Services

Providing Medicaid for those that are elderly and disabled. Other assistance services include SNAP food benefits and the Medicare Savings Program.
5150 El Paso Dr.
El Paso, TX 79905
Contact: (915) 775-4591 or www.yourtexasbenefits.com

Social Security Administration

Using the organization’s website, visitors can apply for most types of benefits; estimate future benefits and much more. By calling 1-800-772-1213, you can schedule an appointment with a representative; file for Retirement, Disability, Survivors and Medicaid benefits, or discuss problems you are experiencing with your Social Security benefits.
600 Texas Ave.
El Paso, TX 79901
or
11111 Gateway Blvd West
El Paso, TX 79935
Contact: (866) 964-6229 or www.socialsecurity.gov

El Paso County Clerks Office

The County Clerk’s Office will be providing copies of Birth, Death, and Marriage Certificates. The fees normally associated with these requests will be waived for those families directly affected by the tragic event of August 3.
Contact: (915) 546-2071 or www.epcounty.com/clerk/

El Pasoans Fighting Hunger Food Bank

The organization provides emergency food boxes and assistance with applying for long-term food assistance and government assistance.
9541 Plaza Cir.
El Paso, TX 79927
Contact: (915) 298-0353 or www.elpasoansfightinghunger.org

Project Bravo

The organization provides assistance with utilities, medication, and rent/mortgage payment.
2000 Texas Ave.
El Paso, TX 79901
Contact: (915) 562-4100 or www.projectbravo.org

Texas RioGrande Legal Aid

TRLA attorneys are providing free legal services to survivors and relatives of the deceased. TRLA can help with many civil legal issues like establishing heirs of the deceased in order to access benefits; applying for survivor, disability and Crime Victims Compensation (CVC) benefits; and negotiating with mortgage companies, landlords and collection agencies that are demanding payments. Survivors and relatives who need TRLA services can call our disaster hotline (866) 757-1570 or come in person to the El Paso office located at 1331 Texas Avenue.
Contact: www.trla.org

Las Americas Immigrant Advocacy Center

The center provides emotional support services (in Mexico as well), immigration intakes, U Visa screening, and support with requests to enter the United States.
1500 E. Yandell
El Paso, TX 79902
Contact: (915) 316-0072 or www.las-americas.org

Airbnb

Airbnb is providing free urgent temporary accommodations assistance in El Paso and Juarez for those who have been impacted by the August 3 tragedy - this included those physically injured or families of those physically injured or deceased. Support will be provided through Friday, August 16. If you, a family member, or a community member with whom you're working meet the above criteria and require temporary accommodation. After August 16, support requests will be assessed on a case by case basis but outreach can be sent to openhomessupport@airbnb.com
Contact: (650) 249-3242 or email openhomessupport@airbnb.com

FAQ

When will the El Paso United Community Assistance Center open? Where will it be located?

The Center will be open soon and located at 6314 Delta Dr, El Paso, TX 79905.

What is the purpose of the El Paso United Community Assistance Center?

The Center will be a space for healing and support, dedicated to serving as a resource and referral center for residents, visitors and responders affected by the shooting of August 3, 2019. The center will be staffed with knowledgeable and caring professionals to help people access resources to help them build strength and resiliency in the aftermath of this incident.

What kind of services will be available at the Center?

Various types of services will be available at the Center. The most requested services at similar Resiliency Centers across the country include counseling and spiritual care referrals, and information about financial assistance.

What if I need assistance now?

If you or someone you love was affected by the shooting, we encourage you to reach out today to our services partners and get the assistance you need now. Our partners are ready to help. To view a list of services and providers, visit the services page.

Where can survivors claim donated funds?

One Fund El Paso is the organization leading the process of distributing donated funds to the victims and survivors of the August 3 mass shooting in El Paso. They are working with the National Compassion Fund, which has experience with similar efforts. Visit onefundelpaso.org for more information, and read the informational sheet below for details on how to apply for funds.

Apply for Funds Informational Sheet